After dreading it for several months, we went to Disneyland. My daughter has never been there at night due to her routine, however we thought it would be nice to go early evening so she would see the parade and the snow. Well we made it thru the long wait at City Hall in Disneyland to ask for the Assistance pass. A cast member took me to the side and asked if I had used it before to which I replied YES, for the last 2 2/1 years (the older better version). He went on to explain how it works now. I told him I was an annual pass holder whose pass would be expiring soon. He said “well, this is the best time to try it out and if you don’t like it or it doesn’t work for you, you won’t need to renew your pass. to which I almost broke out into tears and told him that was not the answer I expected. I tried (he didn’t seem to care) to explain whys daughter needs the pass and told him we might as well leave because by the time we get they one ride (which we usually ride about 4) it would be midnight.
I told him I spoke with someone about the re-admissions card and he said it doesn’t work that way. It only works if the ride breaks down. I guess he saw the sadness and heartbreak in my eyes and my daughters that he said “well, because this is the first time you’re bringing your daughter this late, I am going to give you 4 re-admission passes. Only this time, next time you need to get the assistance pass. We got the re-admissions passes but ended up coming home early because there was too much stimuli for my daughter.
Ill be going back for her bday (24th) and will get the assistance pass and see how it works. Which I don’t anticipate it working. Although it was nice for the cast member to give me the 4 passes, he only did it because he felt sorry for us or because he realized that he gave me no options when I told him the new system wasn’t going to work and pretty much didn’t care if I didn’t renew my passes (3 of them with no block out dates).
oh my Disneyland CM’s.. really? Is this how you treat your guests!???!!!!???? I did not think so, i think this woman is bullshitting